SHIPPING POLICY

Last updated: 7-22-26

Thank you for shopping with Rima. This Shipping Policy explains how we process, ship, and deliver your order. By placing an order with us, you agree to the terms below.

Order Processing

All orders are processed within [1–3] business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, new product launches, or seasonal sales, processing may take longer than usual. If there is a significant delay with your order, we will contact you by email.

You will receive a confirmation email as soon as your order is placed, and a second email with tracking details once your order has shipped.

Shipping Destinations

We currently ship to [COUNTRIES / REGIONS — e.g. the United States and Canada].

We do not ship to PO Boxes, APO/FPO addresses, or freight forwarding services [delete or amend if you do].

Delivery Times & Shipping Rates

Delivery estimates begin from the date your order ships, not the date it is placed. Total time to receive your order = processing time + shipping time.

Delivery times are estimates provided by our carriers and are not guaranteed. They may be affected by weather, customs inspections, carrier backlogs, incorrect address details, or other events outside our control.

Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow [24–72] hours for tracking information to become active in the carrier's system.

If your tracking number shows no movement after [7] business days, please contact us at [SUPPORT EMAIL] and we will investigate on your behalf.

Split Shipments

Some orders containing multiple items may be shipped in separate packages arriving on different dates, so that available items reach you as quickly as possible. If your order ships in multiple parcels, you will receive separate tracking numbers. You will never be charged extra for a split shipment.

Shipping Address Accuracy

It is your responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer.

If you notice an error in your shipping address, contact us at rihaanmulla0218@gmail.com immediately. We can usually amend the address if the order has not yet been dispatched. Once an order has shipped, the address cannot be changed.

Packages returned to us as undeliverable due to an incorrect or incomplete address may be reshipped at the customer's expense, or refunded less the original shipping cost.

Lost, Delayed, or Damaged Packages

Lost in transit: If your tracking shows no delivery and no movement for [15] business days, contact us and we will open an investigation with the carrier. Once confirmed lost, we will offer a replacement or a full refund.

Marked delivered but not received: Please check with household members, neighbours, and your building's mail room, and allow [48] hours — carriers sometimes scan parcels as delivered slightly early. If it still has not arrived, contact us within [7] days of the delivery scan and we will assist you in filing a claim.

Damaged on arrival: Contact us within [48 hours] of delivery with photographs of the damaged item and the outer packaging. We will arrange a replacement or refund.

Customs, Duties & Import Taxes

For international orders, your parcel may be subject to import duties, customs charges, or local taxes levied by the destination country. These charges are not included in your order total and are the responsibility of the recipient.

We have no control over these charges and cannot predict their amount. Please check with your local customs office before ordering if you are unsure.

Refusal to pay customs charges, resulting in the parcel being returned or destroyed, does not entitle you to a refund of shipping costs.

Cancellations

Orders may be cancelled free of charge within [12–24] hours of being placed, provided they have not yet been dispatched. Email rihaanmulla0218@gmail.com with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled and must instead be handled under our Refund Policy.

Contact

Questions about shipping? Get in touch:

• Email: rihaanmulla0218@gmail.com
• Phone: +44 7553 683779
• Business address: 5a Broomfield Road Chelmsford CM1 1SY
• Support hours: [e.g. Monday–Friday, 9am–6pm PKT]

We aim to respond to all enquiries within [24–48] hours.